Privacy policy
Last Updated: 16 September 2024
Booklah Pte Ltd ("Booklah", "we", "us", or "our") is committed to protecting the privacy of our users and their customers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our booking management platform ("Platform") and any related services.
Information We Collect
We collect information you provide directly to us, information that is automatically collected when you use the Platform, and information we receive from third parties.
1.1. Information You Provide
- Account Information: When you create an account, we collect your first and last name, email address, phone number, and business name (if applicable).
- Business Information: If you register on behalf of a business, we may collect your business name, address, contact information, industry, and other relevant details.
- Customer Data: As a business using our Platform, you may collect customer data through the Platform, such as names, contact information, appointment details, and service preferences. This data is stored and processed on our servers on your behalf.
- Payment Information: If you make a purchase through the Platform, we may collect your payment information, such as your credit card number, expiration date, and billing address. We use a third-party payment processor to handle payments and do not store your full payment information on our servers.
- Communications: When you contact us for support or other requests, we collect the information you provide in your communications.
- Other Information: You may also choose to provide us with other information, such as feedback, survey responses, or information you share with us through social media.
1.2. Information Automatically Collected
- Usage Data: We automatically collect information about how you use the Platform, including the features you access, the pages you visit, the links you click, and the date and time of your activity.
- Device Information: We collect information about the device you use to access the Platform, such as the hardware model, operating system, browser type, IP address, unique device identifiers, and mobile network information.
- Location Information: We may collect information about your location when you use the Platform, such as your IP address or GPS location (with your permission).
1.2. Information We Receive from Third Parties
We may receive information about you from third parties, such as social media platforms (if you connect your account to our Platform), business partners, and marketing providers.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving the Platform: To set up your account, process bookings, provide customer support, personalize your experience, and develop new features.
- Communicating with You: To send you transactional emails (e.g., booking confirmations, reminders), respond to your inquiries, and provide you with important information about the Platform.
- Marketing and Advertising: To send you promotional emails about our products and services (you can opt-out at any time), personalize ads, and measure the effectiveness of our marketing campaigns.
- Analytics and Research: To analyze usage patterns, understand how the Platform is used, and improve our products and services.
- Security and Fraud Prevention: To detect and prevent fraudulent activity, protect the Platform and our users, and comply with legal obligations.
Legal Basis for Processing Your Information
We rely on the following legal bases to process your information:
- Consent: We may process your information based on your consent, such as when you sign up for our newsletter or agree to receive marketing communications.
- Contract Performance: We process your information to perform our contract with you, such as processing your bookings and providing you with access to the Platform.
- Legitimate Interests: We process your information for our legitimate interests, such as improving the Platform, preventing fraud, and marketing our services.
- Legal Obligations: We may process your information to comply with applicable laws and regulations.
How We Share Your Information
We may share your information with the following third parties:
- Service Providers: We engage trusted third-party service providers to assist us in providing and improving the Platform, such as hosting providers, payment processors, marketing platforms, and analytics providers.
- Business Partners: If you use the Platform on behalf of a business, we may share your information with our business partners who offer services that integrate with the Platform.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with legal obligations or legal process (e.g., a subpoena or court order).
- Protect the rights, property, or safety of Booklah Pte Ltd, our users, or others.
- Investigate potential wrongdoing or enforce our agreements.
International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By using the Platform, you consent to the transfer of your information to these countries. When we transfer your information internationally, we will take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.
Data security
Booklah Pte Ltd takes data security seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption: We use encryption to protect your information in transit, such as when you enter your payment information.
- Secure Storage: Your information is stored on secure servers with restricted access.
- Access Controls: We limit access to your information to authorized personnel who have a legitimate need to access it.
- Security Testing: We regularly test our systems and processes to identify and address security vulnerabilities.
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Privacy Rights
Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal information, including:
- Access: The right to request access to your personal information that we hold.
- Rectification: The right to request correction of inaccurate or incomplete personal information.
- Erasure: The right to request deletion of your personal information in certain circumstances (e.g., when it is no longer necessary for the purposes for which it was collected).
- Restriction of Processing: The right to request restriction of processing of your personal information in certain circumstances (e.g., while we are verifying the accuracy of your information).
- Objection to Processing: The right to object to processing of your personal information on grounds relating to your particular situation.
- Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
- Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw your consent at any time.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain your information for a longer period if necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and indicate the date the Privacy Policy was last updated. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
By Email: support@booklah.com
Mailing Address: Booklah Pte Ltd - 160 Robinson Road, #14-04 Singapore Business Federation Center - Singapore (068914)